1. Acceptance of Terms
By accessing or using Replivo ("the Service"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use the Service. These terms apply to all users, including business account holders and trial users.
2. The Service
Replivo is an AI-powered business automation platform that provides:
- Automated missed call SMS responses powered by AI
- SMS inbox management with AI-assisted replies
- Automated review request sending
- Appointment booking assistance
- Business dashboard and analytics
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice.
3. Account Registration
You must provide accurate, current, and complete information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorised use of your account.
You must be at least 18 years old and have the legal authority to enter into this agreement on behalf of your business.
4. Acceptable Use
You agree to use Replivo only for lawful business communication purposes. You must not use the Service to:
- Send spam, unsolicited messages, or messages to individuals who have not consented to receive them
- Violate the Australian Spam Act 2003 or any applicable anti-spam legislation
- Harass, threaten, or harm any individual
- Transmit fraudulent, misleading, or deceptive content
- Impersonate any person or entity
- Violate any applicable laws or regulations
- Attempt to reverse-engineer, hack, or disrupt the Service
We reserve the right to suspend or terminate accounts that violate these terms without refund.
5. SMS and Communications Compliance
You are solely responsible for ensuring all automated messages sent through Replivo comply with applicable laws, including but not limited to the Australian Spam Act 2003, the Telecommunications Act 1997, and the Privacy Act 1988.
You must ensure that the recipients of automated messages have provided consent to receive such communications. Replivo provides the tools — you are responsible for using them lawfully.
6. Subscription and Billing
Free trial: New accounts receive a 14-day free trial. No charges are made during the trial period. You may cancel at any time before the trial ends.
Subscription plans: After the trial, you will be charged on a monthly basis according to your selected plan (Starter $49/mo, Growth $99/mo, Pro $199/mo). All prices are in AUD and include GST where applicable.
Cancellation: You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial months.
Payment processing: Payments are processed by Stripe. By providing payment details, you authorise us to charge your payment method on a recurring basis.
7. AI-Generated Content
Replivo uses artificial intelligence (Anthropic's Claude) to generate automated responses. You acknowledge that:
- AI responses may occasionally be inaccurate, inappropriate, or unexpected
- You are responsible for reviewing and configuring your bot settings
- AI-generated content sent to your customers is sent on your behalf — you remain responsible for its content
- We do not guarantee the accuracy or appropriateness of AI-generated responses
8. Intellectual Property
The Replivo platform, including its design, code, branding, and content, is owned by Replivo Pty Ltd and protected by Australian and international intellectual property laws. You may not copy, reproduce, or distribute any part of the platform without our written permission.
You retain ownership of your business data and customer data. By using Replivo, you grant us a limited licence to use that data solely to provide the Service.
9. Limitation of Liability
To the maximum extent permitted by Australian law, Replivo Pty Ltd is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to lost profits, lost customers, or damage to reputation.
Our total liability to you for any claim arising from these terms or the Service shall not exceed the total amount you paid to us in the 3 months preceding the claim.
10. Disclaimer of Warranties
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, error-free, or completely secure. We are not responsible for any loss of data or business resulting from downtime or technical issues.
11. Termination
Either party may terminate this agreement at any time. We may suspend or terminate your account immediately if you violate these terms, fail to pay, or if we are required to do so by law. Upon termination, your access to the Service will cease and your data will be retained for 90 days before deletion.
12. Governing Law
These terms are governed by the laws of New South Wales, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of New South Wales. If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full effect.
13. Changes to These Terms
We may update these terms from time to time. We will notify you of material changes via email at least 14 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated terms.
14. Contact
For questions about these terms, contact us at:
Replivo Pty Ltd
Email: hello@replivo.com.au
Website: www.replivo.com.au